Privacy Policy

Last updated: September 16, 2022

This Privacy Policy describes Our policies and procedures on
the collection, use and disclosure of Your information when You use the Service
and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the
Service. By using the Service, You agree to the collection and use of
information in accordance with this Privacy Policy.

Interpretation and Definitions


The words of which the initial letter is capitalized have
meanings defined under the following conditions. The following definitions
shall have the same meaning regardless of whether they appear in singular or in


For the purposes of this Privacy Policy:

means a unique account created for You to access our Service or parts of our

means an entity that controls, is controlled by or is under common control with
a party, where "control" means ownership of 50% or more of the
shares, equity interest or other securities entitled to vote for election of
directors or other managing authority.

means the software program provided by the Company downloaded by You on any
electronic device, named Ejaz

(referred to as either "the Company", "We", "Us"
or "Our" in this Agreement) refers to Hamad Bin Khalifa University
Press, HBKU Press office, Zone 51, street 453, building 9, Education City,
Gharrafat Al Rayyan, Doha Qatar.

For the purpose of the GDPR, the Company is
the Data Controller.

are small files that are placed on Your computer, mobile device or any other
device by a website, containing the details of Your browsing history on that
website among its many uses.

refers to: Qatar

, for the purposes of the GDPR (General Data Protection
Regulation), refers to the Company as the legal person which alone or jointly
with others determines the purposes and means of the processing of Personal

means any device that can access the Service such as a computer, a cellphone or
a digital tablet.

is any information that relates to an identified or identifiable

For the purposes of GDPR, Personal Data
means any information relating to You such as a name, an identification number,
location data, online identifier or to one or more factors specific to the
physical, physiological, genetic, mental, economic, cultural or social

refers to the Application or the Website or both.

means any natural or legal person who processes the data on behalf
of the Company. It refers to third-party companies or individuals employed by
the Company to facilitate the Service, to provide the Service on behalf of the
Company, to perform services related to the Service or to assist the Company in
analyzing how the Service is used. For the purpose of the GDPR, Service
Providers are considered Data Processors.

refers to data collected automatically, either generated by the use of
the Service or from the Service infrastructure itself (for example, the
duration of a page visit).

refers to Ejaz, accessible from

means the individual accessing or using the Service, or the company, or other
legal entity on behalf of which such individual is accessing or using the
Service, as applicable.

Under GDPR (General Data Protection
Regulation), You can be referred to as the Data Subject or as the User as you
are the individual using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with
certain personally identifiable information that can be used to contact or
identify You. Personally identifiable information may include, but is not
limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code,

Bank account information in order to pay
for products and/or services within the Service

Usage Data

When You pay for a product and/or a service via bank
transfer, We may ask You to provide information to facilitate this transaction
and to verify Your identity. Such information may include, without limitation:

Usage Data

Usage Data is collected automatically when using the

Usage Data may include information such as Your Device's
Internet Protocol address (e.g. IP address), browser type, browser version, the
pages of our Service that You visit, the time and date of Your visit, the time
spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device,
We may collect certain information automatically, including, but not limited
to, the type of mobile device You use, Your mobile device unique ID, the IP
address of Your mobile device, Your mobile operating system, the type of mobile
Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends
whenever You visit our Service or when You access the Service by or through a
mobile device.

Information Collected while Using the Application

While using Our Application, in order to provide features of
Our Application, We may collect, with Your prior permission:

We use this information to provide features of Our Service,
to improve and customize Our Service. The information may be uploaded to the
Company's servers and/or a Service Provider's server or it may be simply stored
on Your device.

You can enable or disable access to this information at any
time, through Your Device settings.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track
the activity on Our Service and store certain information. Tracking
technologies used are beacons, tags, and scripts to collect and track
information and to improve and analyze Our Service. The technologies We use may

Cookies can be "Persistent" or "Session"
Cookies. Persistent Cookies remain on Your personal computer or mobile device
when You go offline, while Session Cookies are deleted as soon as You close
Your web browser. You can learn more about cookies on TermsFeed

We use both Session and Persistent Cookies for the purposes
set out below:

/ Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to
provide You with services available through the Website and to enable You to
use some of its features. They help to authenticate users and prevent
fraudulent use of user accounts. Without these Cookies, the services that You
have asked for cannot be provided, and We only use these Cookies to provide You
with those services.

Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users
have accepted the use of cookies on the Website.


Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember
choices You make when You use the Website, such as remembering your login
details or language preference. The purpose of these Cookies is to provide You
with a more personal experience and to avoid You having to re-enter your
preferences every time You use the Website.

and Performance Cookies

Type: Persistent Cookies

Administered by: Third-Parties

Purpose: These Cookies are used to track
information about traffic to the Website and how users use the Website. The
information gathered via these Cookies may directly or indirectly identify you
as an individual visitor. This is because the information collected is
typically linked to a pseudonymous identifier associated with the device you
use to access the Website. We may also use these Cookies to test new pages,
features or new functionality of the Website to see how our users react to

For more information about the cookies we use and your
choices regarding cookies, please visit our Cookies Policy or the Cookies
section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following

provide and maintain our Service
, including to monitor the usage of our

manage Your Account:
to manage Your registration as a user of the Service.
The Personal Data You provide can give You access to different functionalities
of the Service that are available to You as a registered user.

the performance of a contract:
the development, compliance and undertaking
of the purchase contract for the products, items or services You have purchased
or of any other contract with Us through the Service.

contact You:
To contact You by email, telephone calls, SMS, or other
equivalent forms of electronic communication, such as a mobile application's
push notifications regarding updates or informative communications related to
the functionalities, products or contracted services, including the security
updates, when necessary or reasonable for their implementation.

provide You
with news, special offers and general information about other
goods, services and events which we offer that are similar to those that you
have already purchased or enquired about unless You have opted not to receive
such information.

manage Your requests:
To attend and manage Your requests to Us.

business transfers:
We may use Your information to evaluate or conduct a
merger, divestiture, restructuring, reorganization, dissolution, or other sale
or transfer of some or all of Our assets, whether as a going concern or as part
of bankruptcy, liquidation, or similar proceeding, in which Personal Data held
by Us about our Service users is among the assets transferred.

other purposes
: We may use Your information for other purposes, such as
data analysis, identifying usage trends, determining the effectiveness of our
promotional campaigns and to evaluate and improve our Service, products,
services, marketing and your experience.

We may share Your personal information in the following

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long
as is necessary for the purposes set out in this Privacy Policy. We will retain
and use Your Personal Data to the extent necessary to comply with our legal
obligations (for example, if we are required to retain your data to comply with
applicable laws), resolve disputes, and enforce our legal agreements and

The Company will also retain Usage Data for internal
analysis purposes. Usage Data is generally retained for a shorter period of
time, except when this data is used to strengthen the security or to improve
the functionality of Our Service, or We are legally obligated to retain this
data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at
the Company's operating offices and in any other places where the parties
involved in the processing are located. It means that this information may be
transferred to — and maintained on — computers located outside of Your state,
province, country or other governmental jurisdiction where the data protection
laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your
submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to
ensure that Your data is treated securely and in accordance with this Privacy
Policy and no transfer of Your Personal Data will take place to an organization
or a country unless there are adequate controls in place including the security
of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset
sale, Your Personal Data may be transferred. We will provide notice before Your
Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to
disclose Your Personal Data if required to do so by law or in response to valid
requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good
faith belief that such action is necessary to:

Security of Your Personal Data

The security of Your Personal Data is important to Us, but
remember that no method of transmission over the Internet, or method of
electronic storage is 100% secure. While We strive to use commercially
acceptable means to protect Your Personal Data, We cannot guarantee its
absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your
Personal Data. These third-party vendors collect, store, use, process and
transfer information about Your activity on Our Service in accordance with
their Privacy Policies.


We may use third-party Service providers to monitor and
analyze the use of our Service.


Google Analytics is a web analytics service
offered by Google that tracks and reports website traffic. Google uses the data
collected to track and monitor the use of our Service. This data is shared with
other Google services. Google may use the collected data to contextualize and
personalize the ads of its own advertising network.

You can opt-out of having made your
activity on the Service available to Google Analytics by installing the Google
Analytics opt-out browser add-on. The add-on prevents the Google Analytics
JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google
Analytics about visits activity.

You may opt-out of certain Google Analytics
features through your mobile device settings, such as your device advertising
settings or by following the instructions provided by Google in their Privacy

For more information on the privacy
practices of Google, please visit the Google Privacy & Terms web page:


Firebase is an analytics service provided
by Google Inc.

You may opt-out of certain Firebase
features through your mobile device settings, such as your device advertising
settings or by following the instructions provided by Google in their Privacy

We also encourage you to review the
Google's policy for safeguarding your data:

For more information on what type of
information Firebase collects, please visit the How Google uses data when you
use our partners' sites or apps webpage:


Matomo is a web analytics service. You can
visit their Privacy Policy page here:


Clicky is a web analytics service. Read the
Privacy Policy for Clicky here:


Statcounter is a web traffic analysis tool.
You can read the Privacy Policy for Statcounter here:


Flurry Analytics service is provided by Yahoo!

You can opt-out from Flurry Analytics
service to prevent Flurry Analytics from using and sharing your information by
visiting the Flurry's Opt-out page:

For more information on the privacy
practices and policies of Yahoo!, please visit their Privacy Policy page:


Mixpanel is provided by Mixpanel Inc.

You can prevent Mixpanel from using your
information for analytics purposes by opting-out. To opt-out of Mixpanel
service, please visit this page:

For more information on what type of
information Mixpanel collects, please visit the Terms of Use page of Mixpanel:


Unity Analytics is provided by Unity

Unity Analytics collects, stores, uses,
processes, and transfers personal information to provide, operate, and improve
Unity Technologies services, including personalized advertising services. For
more information on what type of information Unity Technologies collects,
please visit their Privacy Policy page:

You can prevent Unity Analytics from using
your information by opting-out. To opt-out of Unity Analytics, please visit
this page:

You may opt-out of all personalized
advertising by enabling privacy features on Your mobile device such as Limit Ad
Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile
device Help system for more information.


We may provide paid products and/or services within the
Service. In that case, we may use third-party services for payment processing
(e.g. payment processors).

We will not store or collect Your payment card details. That
information is provided directly to Our third-party payment processors whose
use of Your personal information is governed by their Privacy Policy. These
payment processors adhere to the standards set by PCI-DSS as managed by the PCI
Security Standards Council, which is a joint effort of brands like Visa,
Mastercard, American Express and Discover. PCI-DSS requirements help ensure the
secure handling of payment information.

Store In-App Payments

Their Privacy Policy can be viewed at

Play In-App Payments

Their Privacy Policy can be viewed at


Their Privacy Policy can be viewed at

When You use Our Service to pay a product and/or service via
bank transfer, We may ask You to provide information to facilitate this
transaction and to verify Your identity.

Usage, Performance and Miscellaneous

We may use third-party Service Providers to provide better
improvement of our Service.


Mouseflow is a session replay and heatmap
tool that shows how visitors click, move, scroll, browse, and pay attention on
websites. The service is operated by ApS.

Mouseflow service may collect information
from Your device.

The information gathered by Mouseflow is
held in accordance with its Privacy Policy:


FreshDesk is a customer support software.
The service is operated by Freshworks, Inc.

FreshDesk service may collect information
from Your Device.

The information gathered by FreshDesk is
held in accordance with its Privacy Policy:


Google Places is a service that returns
information about places using HTTP requests. It is operated by Google

Google Places service may collect information
from You and from Your Device for security purposes.

The information gathered by Google Places is
held in accordance with the Privacy Policy of Google:

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

In any case, the Company will gladly help to clarify the
specific legal basis that applies to the processing, and in particular whether
the provision of Personal Data is a statutory or contractual requirement, or a
requirement necessary to enter into a contract.

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of
Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if
You are within the EU, to:

Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification,
cancellation and opposition by contacting Us. Please note that we may ask You
to verify Your identity before responding to such requests. If You make a
request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection
Authority about Our collection and use of Your Personal Data. For more
information, if You are in the European Economic Area (EEA), please contact
Your local data protection authority in the EEA.

Children's Privacy

Our Service does not address anyone under the age of 13. We
do not knowingly collect personally identifiable information from anyone under
the age of 13. If You are a parent or guardian and You are aware that Your
child has provided Us with Personal Data, please contact Us. If We become aware
that We have collected Personal Data from anyone under the age of 13 without
verification of parental consent, We take steps to remove that information from
Our servers.

If We need to rely on consent as a legal basis for
processing Your information and Your country requires consent from a parent, We
may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not
operated by Us. If You click on a third party link, You will be directed to
that third party's site. We strongly advise You to review the Privacy Policy of
every site You visit.

We have no control over and assume no responsibility for the
content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will
notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on
Our Service, prior to the change becoming effective and update the "Last
updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically
for any changes. Changes to this Privacy Policy are effective when they are
posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can
contact us:

By email:

By visiting this page on our website:

By phone number: +97450696765

By mail: HbKU Press Office, Zone 51, Street
453, Building Number 9, Gharaffat Al Rayan, Education City, Doha, Qatar